Medova Healthcare Financial Group, LLC
  • Wichita, KS, USA
  • $13/hr
  • Hourly
  • Full Time

Medical, dental, vision, 401(k), PTO, paid holidays


A Member Services Representative is part of a team who represents Medova on a day to day basis providing excellent customer service to members and providers helping them to understand health benefits, eligibility, and claims. The primary responsibility is answering calls with secondary claims related projects. 

Essential Functions:

  • Provide excellent customer service through answering incoming calls, providing accurate information, complying with established telephone procedures
  • Log interactions in an electronic database
  • Develop and maintain an excellent working knowledge of policies in order to determine eligible benefits and provide accurate benefit information
  • Provide excellent communication with members, employers and providers and demonstrate a high degree of professionalism both verbally and written
  • Provide administrative and clerical support for other areas including Claims and Appeals
  • Abide by HIPAA regulations and other privacy policies at all times
  • Maintain an exemplary attendance and tardiness record following established company guidelines
  • Demonstrate ability to work well with other departments and all Medova staff members
  • Respond in a timely and professional manner to written and oral inquiries
  • Complete other tasks, as assigned

Competencies:

  • Customer Services
  • Stress Management
  • Problem-Solving
  • Technical Acumen
  • Communication Verbal and Written

Required Education and Experience:

  • High School Diploma or equivalent
  • 3-5 years of work experience

Preferred Education and Experience:

  • 1 year health insurance/payor experience
  • 1 year provider billing experience

Computer Skills:

  • Microsoft Outlook
  • Microsoft Word
  • Data Entry
  • Microsoft Excel (preferred)

Position Type and Expected Hours of Work:

  • Full-time
  • Monday-Thursday 8am-5pm; Friday 8am-4pm

Work Environment:

  • Professional office environment
  • Standard office equipment such as computers, phones, and copier/scanner/fax
  • Tobacco free
Medova Healthcare Financial Group, LLC
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